I'm going to be in Vegas; can I come visit your store?
We do not have a storefront retail operation. When customers come into town and wish to purchase merchandise, we will be
more than happy to make arrangements to meet up with you somewhere safe and neutral, if we're available. Email us to
confirm we can arrange a meeting and then make your purchases on the site; there is a $5 delivery charge to cover
transportation but we will, of course, adjust the price of your purchase to remove the shipping charges. Payment must be by
cash or credit card (no checks).
I saw something for sale at your show booth, but it isn't on the website. How can I purchase it anyway?
Email us with a description/name identifying the item and we'll email you the particulars regarding availability and
shipping costs. This would also include things you saw at someone else's booth, as often we can make arrangements with
other vendors on the circuit to fill a customer's order through trade or drop shipping.
Why doesn't anyone answer the phone?
A Wrinkle In Time is an on-line "mom and pop" store with irregular hours. We also attend more than twenty conventions
around the country in a given year and drive to 99% of them, including shows on the East Coast which can take 10-15 days
round trip. Frequently we are carrying the most popular items in our inventory with us, so even if we had additional
employees back "home", they couldn't necessarily by able to fill the orders. Email is the best, most efficient way to
communicate with us.
When should I expect a return email?
If you haven't heard back from us within 48 hours, it is most likely that your email has been eaten by our spam filter, and
a second email wouldn't be perceived of as nagging. In all circumstances, be sure not to use simple subject lines such as
"hello", "my order", or leave the subject line blank These headers are frequently used by spammers trying to trick people
into opening the email and will be filtered out.
When do products get shipped?
We do our best to ship within 72 hours after payment is received. There are only a handful of shows in the year that are
week-long trips with no access to inventory that might delay getting your order out.
Why do so many shirts say "out of stock" on many sizes?
While most of our shirts start off available in a variety of sizes from the license holder, many older designs are no longer
being produced and we're just offering the remainders of our original stock. Those sizes no longer (or never) available,
therefore, will show as out of stock in the listing. Also, it's only in the last couple of years that the
manufacturers have made anything other than Medium through X-Large shirts. We do pick up "Smalls" and the larger sizes (xxl
to xxxxxl) when they are produced. Feel free to email us about whether an "out of stock" item is truly no longer available
or is pending a reorder from the manufacturer.
I'd like a shirt in a different color or style; can you do this?
The short answer is no. In most cases we do not do our own printing, but rather purchase the licensed shirts, as is, from
the company that holds the rights to make them therefore we are limited to the colors and styles they chose to make
available.
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